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FAQ

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What is the return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

*VIP Members have a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@kobekandie.com.

What are the shipping options?

There are 3 different possible shipping options:

 

  1. We provide a flat rate of $50 USD Worldwide.
  2. You will receive FREE shipping if your order is over $250 USD.
  3. You will always receive FREE shipping if you have an active Bronze, Gold, or Platinum membership.
When will I receive my order?

While we do ask you to provide our designers with 5 days to create your articles, shipping is relatively fast. Our designers are based in Japan, China, and Italy. So depending on where you reside the entire process (from the order placed to reaching your doorstep) usually takes around 15 days.

What do I do if I received a defective order?

Although rare, it does happen. So we make it as easy as possible for you to get this issue corrected. We will ask for you to send us the defective item.

In return, we will promptly have our designers recreative your articles and send them out to you right away. 

We will make sure this process is fast, easy, and peaceful! 

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How do I make changes to an order I’ve already placed?

To make a change to an order you’ve already placed, we ask you to contact us immediately. Our designers get to work right away to ensure they don’t get back up with numerous orders. Usually, we are only able to change orders for the first 24 hours. Anything after that time, we will do our best to communicate changes with the designers.

Where are you located?

We are located in Dover, Delaware USA. Our designers are sourced in Japan, China, and Italy.

How is the product made? Where do the materials come from?

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How do I make sure I order the right size?

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